THE PROJECTS - CX to UX to Social Innovation
All deliverables are owned by our clients so please understand that we can show very limited things on this page. We just want to emphasize the variety and scope of our projects. We have delivered CX projects, UX research and design projects as well as training projects. In-house design teams often reach out to us for refresher courses and/or facilitation of strategy "co-design" studios.
User Experience Enhancement project. Massive data (200K survey quantitative data and qualitative data) were analyzed. Insights and new service concepts were developed in order to to improve UX.
Conceptualizing new services for south and west side of Chicago to empower marginalized communities. User experience research and design method were deployed for Social Innovation.
Brand UX design Workshop to rethink Kleenex branding for Worldwide Brand Design Managers of Kimberly Clark. Collaboration with Gravity Tank Consulting and Institute of Design.
Research and design UX for App and Website of Smart Building Platform tenant users as well as Dashboard design for building managers.
UX research methods training project.
Design Thinking methods training and workshop for new concept generation for RnD and Marketing teams of Shoppertrak.